Privacy policy

This Privacy Policy explains how Official Merchandise Store ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from officialmerchandisestore.com (the "Site"). It also applies when you communicate with us regarding the Site (collectively, the "Services").  

By using our Services, you agree to the terms of this Privacy Policy. Please read carefully.  

Changes to this privacy policy: 

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised "Last Updated" date. Where required by law, we will notify you of significant changes.  

How we collect your personal information: 

We collect personal information from various sources to provide and improve our Services. The type of data we collect depends on how you interact with us.  

We use your personal information to:  

  • Process orders and payments  
  • Provide customer support 
  • Improve our Site and Services 
  • Comply with legal obligations 
  • Protect the security of our services 
  • Send marketing and promotional communications (where permitted by law) 

Information you provide directly may include:  

  • Contact Details: Name, address, phone number, email 
  • Order Details: Billing and shipping address, payment confirmation 
  • Account Information: Username, password, security questions 
  • Customer Support: Messages and information you provide when you contact us  

You can choose not to provide certain information, but this may limit your ability to use some features of our services.    

Information collected automatically may include:   

  • Device and Browser Data: IP address, browser type, device details  
  • Usage Data: How you navigate our Site, pages viewed, and links clicked  
  • Cookies and Tracking Technologies: We use cookies and similar tools to enhance your  experience and analyse site usage.   

We may receive personal information from third parties which may include:  

  • Service Providers: Shopify (which powers our Site), payment processors, shipping partners.  
  • Marketing Partners: Advertising and analytics providers. 

How We Use Your Information: 

  • Providing products and services 

We use your information to process payments, fulfill orders, manage your account, and facilitate returns and exchanges.  

  • Marketing and advertising  

We may send promotional emails or display targeted ads. You can opt out of marketing communications at any time.  

  • Security and fraud prevention  

We use your information to detect and prevent fraud, security threats, and other malicious activities.  

  • Improving our services  

We analyse data to enhance the functionality and performance of our Site and Services.  

Cookies and tracking technologies:  

We use cookies to enhance your experience, analyse traffic, and personalize content. You can manage cookie settings in your browser. Blocking cookies may affect the functionality of our Services.  

For more details, see Shopify’s cookie policy: Shopify Cookie Policy.  

How we share your information:  

We share your information in the following situations:  

  • With service providers: Payment processors, IT providers, and shipping partners  
  • With marketing partners: For advertising and analytics purposes  
  • With legal authorities: To comply with legal obligations or protect our rights  
  • In business transactions: If we merge, sell, or transfer assets  

We do not sell or share sensitive personal information without your consent.  

Third-Party Links:  

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.  

Children's Privacy:  

Our Services are not intended for children, and we do not knowingly collect their personal information. If you believe we have received a child's information, please contact us for removal.  

Security and Data Retention:  

We implement security measures to protect your data but cannot guarantee absolute security. We retain personal information as long as necessary for our business, legal, and contractual obligations.  

Your Privacy Rights:  

Depending on your location, you may have rights regarding your personal information, including:  

  • Access and review: Request access to the personal data we hold  
  • Correction: Request corrections to inaccurate data  
  • Deletion: Request deletion of your data, subject to legal obligations  
  • Opt-Out: Opt-out of marketing communications and certain data processing activities  

To exercise your rights or if you have any questions about this privacy policy, please contact us using the details below.  

Official Merchandise Store  
Email: team@officialmerchandisestore.com  
Website: www.officialmerchandisestore.com