We may terminate a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.

If you wish to cancel your order promptly after it has been placed, please contact us. No cancellation fees will apply. Once an order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the returns policy

 

We aim to provide you with products of the highest standard and quality. If you receive a faulty product, please contact us as soon as possible. We may ask you to provide specific information about the faulty good.

If we confirm that the product is indeed faulty we will replace the product or refund the price to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

A defective product due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions is not refundable.

3-4 business days for all products.

Our network of vendors use a variety of carriers including:

AUS POST
DHL
UPS
USPS
FedEx
Royal Mail
DPD
India Mail

If you’re placing a bulk order, we will work with you to give you the best price on shipping – please reach out to partner support (sales@officialmerchandisestore.com).

Shipping prices are calculated by our system automatically based on your location and the shipping method you select at the time of placing the order.

Yes, we offer tracking for all of our products. Your tracking number will be updated in your order confirmation email.